Ahika Flame make gel burners similar to the one pictured below:

Gel Burner

Michael Luther got in touch with us originally to produce the stainless steel ring at the top of the burner. After a couple of these orders he asked if we could also produce a lid with a little handle for when the burner wasn’t in use. Now this wasn’t a problem as the rings were lasered and the centre was being thrown away until they were utilised as lids. It took us a while to source the required knobs that could be screwed into the lids, but all was fine and dandy until there was the odd murmuring about them putting the things together themselves.

There’s no denying that the threads were a little on the tight side and the plastic had been left on both the lids and the rings to prevent scratching in transit. We also sent them some alcohol-based solution to clean off any lasered burn marks. But, we explained what had to be done prior to delivery and we weren’t under the impression that it wasn’t ok.

Now the reason why I remember everything Ahika related quite vividly is because it was one of the few jobs that I got paid in full and that it was an ongoing monthly thing.

However, regarding the job that I’ve just explaned, we’ve yet to see a penny and we’re talking ten months ago.

If they weren’t happy with them they only had to send them back and we’d have sorted it out. But to keep the things and not to pay for them is a little bit naughty. But, like I say, we’d explained the situation and we’d also sent them the same rings previously and they’d been more than happy with them and had paid us promptly. So we’re a little in the dark as to what the problem might’ve been.

At present we’re considering small claims court to obtain payment, but a bit of naming and shaming allows us to vent our spleen aswell. Have blog, will moan. ;-)

We’re a cautious bunch at the best of times up at Butler Sheetmetal with regards to all things financial, but it’s things like this that just make you err on the side of uber-caution.

Still, I suppose it’s got something to do with us being gullible Northern monkeys who still marvel at the wonders of indoor plumbing.

NEXT WEEK: Tax evasion via invoicing abroad.



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