It’s awfully nice to know that Kia seem to be the same the world over. Your experience sounds uncannily similar to one we had with one of the Kia dealerships.

You’ll be pleased to know that she finally bought one in her preferred colour – black – and at a rather agreeable price.

However, she would’ve definitely bought another make of vehicle if they hadn’t pulled their tripe out on this one.

Fairly hopeless.

I had to reply to this older post as my husband and I have had our dealings with Kia on this side of the pond (US). Last summer we went on the great American car safari to purchase a new car and replace our old one, that while loved, was a bit of a gas hog. We looked all over the net at reviews on all sorts of makes and models and Kia was one of the top contenders. We test drove a Sportage and a Sorento, both SUV types. Okay, we like the car, we want one in this color, or we don’t want the car. Well we don’t have that color they said. Would you take one in another color? No we said. Well maybe we have one in another color in another town, or another state. We’ll check, we’ll get back to you . . . (clock on wall . . . minutes and days ticking by). We have one, it’s this color ( I wanted a particular shade of green), no, we want green . . . more days and more ticking . . . we have one now, but you have to come now, we need to know now if you want the other dealer to send it to us, and we’re not sure if we really have it because we have someone “on the hook” for it at the other dealership. . . that was our last straw. We don’t do business with people or companies that treat customers as something to be strung up or strung along. Much as we liked the car, we bought another car . . . that’s another story . . . their customer service and car quality turned out not to be so great either . . . have you considering making cars . . .

I feel for your mum and I hope that all is well now and she has her car, whatever it might be.

best of luck in your business . . .

Nellie Moore